Terms and conditions


These are the terms and conditions on which we supply any of the products ("Products") listed on our website www.paralenz.com/ ("our site") to you. Please read these terms and conditions carefully before ordering any Products from our site. You should print a copy of these terms and conditions for future reference.


Our site is operated by Paralenz Group ApS ("we/us/our"). We are registered in Denmark under VAT number 37377074 and with our registered office at Vojensvej 11, 2610 Rødovre, Denmark.

You can contact us by writing to us at support@paralenz.com or Paralenz Group ApS, Vojensvej 11, 2610 Rødovre, Denmark.


If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

Where we are required to give you notice in writing or we refer to providing you with written notice this includes us giving you notice by email.


Your order constitutes an offer to buy and pay for a Product. All orders are subject to our acceptance. Our acceptance of your order will take place when we send you an email confirming that the Product(s) have been despatched, at which point a contract will come into existence between you and us in respect of those Products which have been despatched. Please note that the automatic confirmation email you receive is only an acknowledgment of your order and is not acceptance by us.

We will not be obliged to supply any other Products which may have been part of your order until we have sent you a dispatch confirmation email in respect of those Products.

If we are unable to accept your order (or part of your order), we will inform you of this in writing and will not charge you for that Product(s). This might be because the Product is out of stock, fraud prevention (if we suspect the purchase may be fraudulent) or because we have identified an error in the price or description of the Product. If payment has already been taken, this will be refunded to you.


The delivery time depends on the chosen shipping method. The delivery times stated on the site are approximate delivery times. In any event, the order will be fulfilled within 7 days of the date of the dispatch confirmation email unless there are exceptional circumstances ie Pre-orders. The delivery is made by a shipping service provider independent of us.

Current delivery charges will be displayed at the checkout and included in your total order amount.


The Products will be your responsibility from the time we deliver the Products. Please note that you will need someone to sign for and accept delivery of the Products – this will be proof of delivery. The Products will be deemed delivered once our carrier has delivered the Products to you at the address you gave us (or it has been delivered to a neighbour or safe place) or once you have (or someone on your behalf has) collected it from our store or the carrier's depot.

You will own the Products once we have received payment in full (including delivery charges).


The price of any Products (which includes VAT) will be the price indicated on the order pages when you placed your order.

Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly described, pictured or priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our site, we will contact you for instructions before we accept your order.

We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a dispatch confirmation email. If the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any Products provided to you.

Payment for all Products must be by credit or debit card, by PayPal, or by Apple Pay. You might get charged before the Products are dispatched. If at the time of dispatching any Product(s) are out of stock, we will refund you the price of that out of stock Product(s).


You have the legal right to change your mind within 14 days and receive a refund, provided that the product and packaging are in its original condition This right will expire after 14 days from the day on which you receive, or a third party (other than the carrier) receives, the Products. You do not have a right to change your mind in respect of any Product which has been personalised for you or specially manufactured for you.

To exercise your legal right to change your mind you must inform us via our contact details above, before the 14 day period expires. Please state that you wish to exercise your legal right to change your mind and include your full name, address and order number. You may also use the included cancellation form, but it is not compulsory.

Effects of changing your mind

If you exercise your legal right to change your mind, we will refund you the price you paid for the Products (including the costs of delivery) by the method you used for payment. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer standard delivery but you choose to have the Product delivered via express delivery at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of any Products supplied, if this has been caused by unnecessary handling by you (i.e. more than would be normal in a retail shop to establish the nature, characteristics and functioning of the Products). If we refund the price paid before we are able to inspect the Products and later discover you have used or handled them in an unacceptable way, you must pay us an amount that reflects our loss because of your unacceptable handling or use.

We will make the refund without undue delay, and not later than 14 days after the day we receive back from you the Products supplied, or (if earlier) 14 days after the day you provide us with evidence that you have returned the Products, or if there were no Products supplied, 14 days after the day on which we are informed about your decision to change your mind.

You must return the Products to us either in person or by post to: Vojensvej 11, 2610 Rødovre, Denmark. To send the Products back to us you can contact us at support@paralenz.com to receive a return label. You can print out the return label yourself. If you do not use our self-print label you will have to pay the direct cost of returning the Products. You must send off the Products to us within 14 days of telling us you wish to exercise your legal right to change your mind.

This does not affect your legal rights in relation to faulty or misdescribed Products.


You may return any new, unused (unopened box with packaging sleeve still intact), complete (with all original packaging, instructions, warranty booklets, certificates, accessories, and, if applicable, with an undamaged seal), saleable and in original condition (as it was received by you) Products to us within 30 days of receipt, and we'll give you a refund. Refunds will be credited to your original method of payment. This does not affect your legal rights to change your mind or where the Products are faulty or misdescribed.

Products which have been personalised for you cannot be returned and no refund will be issued.


If our supply of the Products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Products you have paid for but not received.


We are under a legal duty to supply Products that are in conformity with this contract.

Paralenz products have a 2-year warranty in the EU, and 1-year warranty in the rest of the world.

The warranty covers all manufacturing defects and faults in design. During the warranty period, Paralenz will replace any defective units with a new or refurbished unit at our discretion. The warranty does not cover depletion of the battery or results from normal wear and tear. It also does not cover unauthorized repairs, negligence, improper use or accidents. The warranty period begins from the date of purchase.

The warranty does not cover commercial or rental use. In case you experience any fault with a Paralenz product in the warranty period, please go to www.paralenz.com/support and fill in a warranty claim, to start the replacement process.

Our liability for losses you suffer as a result of us breaking this contract is strictly limited to the purchase price of the Product you purchased.

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the order process.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Products including the right to receive Products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and, where installed by us, correctly installed; and for defective products.

We are not liable for business losses. We only supply the Products for domestic and private use. If you use the Products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.


Use of the Gift Card constitutes your acceptance of these terms and conditions.

The Gift Card can be used to purchase as full or partial payment for any items (except another gift card) available on our website prior to its expiration date. The amount will be deducted from your Gift Card.

Should the amount be less than the Gift Card value, no cash refund will be given but the balance may be applied to future purchases.

The Gift Card cannot be exchanged for cash. The Gift Card remains active for 1 year from the issuance date. After this time the Gift Card will expire without notice and any remaining balance will be forfeited

Exchanges or reimbursements of your Gift Card are only applicable in accordance with the return and withdrawal rights and conditions stated above.

The Gift Card is only valid in countries that we ship to in the respective currencies, stated on our website.

Paralenz.com reserves the right to cancel or block the Gift Card if deemed necessary due to legal reasons, for example, in case of loss or misuse of the Gift Card. You will be informed immediately by paralenz.com in case of cancellation or blockage of the Gift Card.

Should you cancel your order or return goods that used a combination of Gift Card and debit/credit card, the amount paid by the Gift Card will be returned to you via a store credit. The amount paid by the debit/credit card will be transferred back to your account.


We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within 30 days of us telling you about it and we will refund you any payments you have made in advance for Products not provided.

You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.


We may make changes to these terms to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods or changes in relevant laws and regulatory requirements and changes in our system's capabilities.

The policies and terms and conditions in force at the time that you order Products from us will apply, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you a despatch confirmation email, but if we do, you may contact us to end the contract before the changes take effect and receive a refund for any Products paid for but not received within 14 days.