Support

Paralenz Inc.

2711 Centerville Road, Suite 400
Wilmington, New Castle 19808
Delaware, USA

info@paralenz.com
sales@paralenz.com

I don’t dive at the depth of 200 m/656 ft. do I still benefit from using the Paralenz Dive Camera?

You can use the Paralenz Dive Camera at shallower depths with no problem. You still benefit from the streamlined interface, pressure controlled color correction, Snap Recordings etc.

 

Can the camera record above water?

Yes, the camera is also designed to be used above water. An action camera can never be too tough.

 

Do I need an extra casing?

No, the camera is waterproof out of the box. No need to fumble with an extra casing.

 

Does it work on MAC and PC?

Yes, it will work on MAC and PC.

 

Will there be an Paralenz app?

Yes, the Paralenz app will work on iOS, Android and Windows platforms.

 

Can you swap the battery?

No (but it has up to 3 hours recording time) and is padded with thermal foam preventing battery drainage at low temperatures.

 

Will it be possible to attach a light?

Not yet. The Paralenz light attachment is still on the drawing board (among many other accessories).

 

Which accessories can I use?

We have a Mask Mount, a Universal Mount and a 3rd Person Viewer. The Universal Mount allows for GoPro accessories to be used.

 

How do I charge the battery?

The Paralenz Dive Camera comes with a USB-C cable for fast charging.

 

What is the difference between a normal action camera and the Paralenz Dive Camera?

The Paralenz Dive Camera is designed to be operated with diving equipment underwater. Furthermore, the pressure controlled color correction is only necessary when underwater.

 

What parts of my camera need maintenance?

Clean the camera in fresh water (as you do with your other diving equipment). For good measure, clean the O-rings and coat them lightly with silicone grease (do not use spray lubricant or petroleum based grease).

 

How do I prevent the camera from flooding?

The Paralenz Dive Camera has triple O-rings and is tested to 200 m/656 ft., so if correctly maintained there will be no flooding.

 

Is it possible to clean the switches?

Yes, the magnetic switches are designed so that you can easily remove them and put them back on again.

 

Can I change the recording settings?

Yes, through the Paralenz app (for both iOS, Android and Windows). It’s also possible to change the settings on the camera.

 

Can I mount the camera on my GoPro mounts?

Yes, through the Universal Mount that comes with your Paralenz Dive Camera.

 

What is pressure controlled color correction?

Colors disappear the further you go underwater. A pressure sensor in the camera enables the camera to correct the recorded videos and pictures in accordance to your depth.

 

What is the camera’s Field of View (FOV)?

149 degrees. Furthermore, the camera uses Lens Distortion Correction so the “fisheye effect” is corrected.

 

Is there no color filter for the camera?

There will be no need for a red or pink filter as the Paralenz software will compensate for the lack of color in the recordings. A pressure sensor installed in the camera gives feedback on the depth and the white balance is adjusted accordingly.

 

Does the camera record in 4K?

Yes, and you will be able to choose between several video modes in the Paralenz app. For instance, 4K at 30 FPS, 1080p at 120 FPS (slow-mo).

 

What is the T-rail mount?

The Paralenz T-rail Mount are the rails seen along the camera’s sides (shaped as a T – hence the name T-rail). These mounts allow for all sorts of accessories to be mounted on the camera. Lights, filters, handles and so on.

 

Is an SD card included?

No, you will need to buy your own. The camera supports up to 64 GB Micro SD card.

 

How does the camera communicate with my smartphone?

Through Wi-Fi.

 

Does the camera support Bluetooth technology?

The camera uses the newest Bluetooth technology called Bluetooth 4.0 LE (low energy).

 

How can I get spare parts?

You can get spare parts in the Paralenz web shop.

 

Does the Paralenz Dive Camera come with a warranty?

Yes, we repair or replace a defect camera at no cost for up to two years from the time of product delivery.

 

What if the lens gets scratched? It is possible to change the lens.

Yes, look for “LENS KIT” in our SHOP. You will receive instructions on how to safely replace it.

Soon available

Shipping

When placing an order from our store, your order will be shipped from the USA to your selected shipping address.

Deliveries

Orders will be shipped with a carrier or a delivery firm. The order can be tracked via the website of the carrier or delivery firm. Once an order has been placed on the Website, Vendor will send to the Customer an order confirmation. As soon as the Customer’s package has left Vendor’s warehouse, Vendor will send to the Customer an E-mail with a tracking number for the package.

All orders will be expedited as soon as possible. Vendor does not ship on public holidays. Orders will be shipped from Vendor’s warehouse within 2-3 business days. All orders are subject to availability.

 

Only orders to a delivery address can be fulfilled. A delivery address can be a home or office address in one of the listed countries in the Deliveries section. Vendor cannot deliver to PO Boxes, due to risk of credit card fraud and courier restrictions.

 

Returns and Refunds

The Customer is entitled to return an order within 14 days of receiving the ordered Product(s). If the Customer wishes to return an order, the Customer must notify Vendor before expiry of the fourteen (14) days. The right to return an order expires fourteen (14) days after the day that the Customer:

 

  1. Received the ordered Product(s),
  2. Received the final ordered Product(s), if different Product(s) were part of the same order, but delivered individually.

 

For returns, please contact Vendor on the following E-mail address: info@paralenz.com. Vendor does not accept returns on a Product(s) that has been customized by the Customer. Please note that after receiving the ordered Product(s), the Customer may carefully examine and try the Product(s), but only in a manner as the Customer would if the Customer examined the Product(s) in a store at offline re-sellers. If the ordered Product(s) has been used in excess of what is normal in order to examine the Product(s), the Customer will be held liable for the decrease in value of the Product(s) in which the use has resulted.

 

If the Customer has acted in accordance with the above-mentioned conditions for Returns and Refunds, Vendor will give the Customer a full refund of the purchase price, this including the original shipping charges for the ordered Product(s) that the Customer returns to Vendor. Vendor will refund to the Customer’s original payment method for the order within fourteen (14) days of receiving notification. Please note that a refund will not be paid before Vendor receives the returned Product(s) at Vendor’s warehouse or until Vendor receives documentation proving shipping of the returned Product(s).

 

Vendor does not cover shipping expenses for returning an ordered Product(s), and such costs must therefore be taken care of and paid by the Customer. Please note that the Product(s) returned are the Customer’s responsibility until they reach Vendor’s warehouse. When returning a Product(s), the Customer must make sure to pack the return safely, in order to prevent damages to the Product(s) or the original packaging. Please make sure that the original packaging of the Product(s) is intact. The Customer must keep both original receipts and tracking numbers for the return package, in order to follow and prove a return.

 

How to return an ordered Product(s):

  • The Customer must notify Vendor if the Customer wishes to return the ordered Product(s). The Customer must contact Vendor by E-mail (info@paralenz.com) within fourteen (14) days of receiving the ordered Product(s).
  • The Product(s) returned must be send in the original packaging to Vendor’s warehouse within fourteen (14) days from the Customer’s notification of return.
  • The Customer must fill in the return form, and send this along with the Product(s) returned. The return form comes with the Customer’s ordered Product(s).
  • Shipping cost for the return must be paid by the Customer. Shipping cost are not covered by Vendor.
  • Vendor will refund within fourteen (14) days after Vendor receives the Customer’s notification of return. However, a refund will not be made before Vendor receives the Product(s) at Vendor’s warehouse or before Vendor receives documentation proving shipping of the Product(s).
  • If the returned Product(s) are not in their original packaging and in the same condition as when received by Customer, a deduction will be made in the refund similar to the decrease in the value of the Product(s). Please return the ordered Product(s) to the following address:

 

Paralenz Inc.
2711 Centerville Road, Suite 400,
Wilmington, New Castle
19808, Delaware

 

  1. Faulty or damaged Products(s)

Please note that the Customer is entitled to give notice of defects for a period of twenty-four (24) months. If something is wrong with the Product(s) received, or if the Customer has received a Product(s) that is not identical with the Product(s) ordered by the Customer, the Customer must contact Vendor by E-mail: info@paralenz.com.

 

When the Customer becomes aware of a defect or a wrongfully delivered Product(s), the claim must be sent to Vendor as soon as possible together with detailed information on the problem. The Customer may be facilitated with a new Product(s), receive a discount, or the Customer can return the Product(s) for repair or a refund. In accordance with the provisions of the Danish Sales of Goods Act, the solution of the problem will be resolved depending on the individual case. A Product(s) bought on sale, will not be exchanged.

 

In order to return a defect Product(s), kindly fill in the return form which came with the ordered Product(s). The filled in return form is to be send together with the Product(s) returned.

 

In cases where the claim is valid according to the Danish Sales of Goods Act, Vendor shall also refund the Customer’s shipping expenses. Documentation for shipping expenses must be provided.

 

Please note that the Product(s) returned are the Customer’s responsibility until they reach Vendor’s warehouse. When returning a Product(s), the Customer must make sure to pack the return safely in order to prevent damages to the Product(s) or the original packaging. The Customer must keep both original receipts and tracking numbers for the return package, in order to track and prove the return.

 

Please return ordered Product(s) to the following address:

 

Paralenz Inc.
2711 Centerville Road, Suite 400,
Wilmington, New Castle
19808, Delaware

In our press kit you will find images and logos for promotional use. Download the press kit here

If you have other press-related requests, please contact media@paralenz.com